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Ed Davis Advisory Services Company’s mission is… Recognition, Rewards, Results.
In the competitive world, good customer service is not good enough. Great Customer Service is!
Companies are continuously looking for ways to differentiate themselves. With our extensive work experiences, we provide best practices in your industry and train people on positive service techniques on how to create unique and memorable customer experiences… the WOW factors.
We make our delivery fun from all levels, this is how we engage staff to ensure that after we leave the culture continues to grow.
It is all about creating advocates for your business.
Ed Davis has worked with a variety of clients in hospitality to develop their service culture from the creation of the marketing and sales plans, internal structural approaches throughout the entire organisation. We assist clients in developing rewarding service initiatives to support strategic goals. We provide ongoing consulting and training to ensure your team deliver consistent excellent service.
Ed Davis Advisory Services has extensive experience in the hotel, hospitality and wine industries; we have developed communication techniques which are simple, realistic and easily implemented. Our clients see immediate positive results of their employees on how they interact with the customers. Our training workshops are energetic and interactive with role playing and real customer scenarios.
It is a fact that employee productivity and customer loyalty were higher where employees felt strongly about an emotional connection to their workplace. Workers who rate themselves as recognized for their performance and attitude are also more productive, more loyal to their companies, and are less stressed and more secure about their work. If every worker moved from a silo to team it would contribute up to 15% increase in the output of each worker.
Ready to take the first step toward transforming your business? Schedule a consultation with one of our experts today to learn more about our consulting services and how we can help you achieve your goals.